What This FAQ Covers
Most questions we receive come down to a few things: how to put money in, how to take it out, what happens on mobile, and what to do when something doesn't go as expected. We've organised the answers here so you're not hunting through settings or waiting in a support queue for something straightforward. Deposits through bKash, Nagad, and Rocket are the
most common topic — these clear once your transfer is confirmed on the wallet side, and your account balance updates accordingly. Withdrawals follow a verification step to confirm the wallet belongs to your account, which keeps things secure. For mobile, the platform runs in your browser without needing an install — your session stays active whether you switch from Dhaka to Chittagong
or from mobile data to Wi-Fi. If something still isn't clear after reading, our support team is reachable directly.
- bKash deposits
- Nagad withdrawals
- Rocket transfers
- Mobile browser access